Software Troubleshooting第 58 / 100 题
A Windows computer is extremely slow, and Task Manager shows an unknown process using nearly 100% CPU. What should the technician do first?
a.Add more RAM immediately
b.Research the process, then end it and run a malware scan
c.Reinstall Windows
d.Replace the hard drive
解析
Identifying the process and confirming whether it is legitimate, then ending it and scanning for malware, addresses the actual cause of high CPU use. Hardware changes or a reinstall are premature before diagnosing the process.
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