Hardware & Network Troubleshooting第 71 / 100 题
What is the correct first step in the CompTIA troubleshooting methodology?
a.Implement the fix immediately
b.Document the outcome
c.Identify the problem
d.Reboot everything
解析
The methodology begins with identifying the problem by gathering information and questioning the user. Establishing a theory, testing, fixing, and documenting come later in the sequence.
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