Troubleshooting第 91 / 100 题
A user's application keeps freezing. Which step reflects forming and testing a hypothesis?
a.Ignoring the issue and hoping it resolves
b.Immediately replacing the hard drive
c.Suspecting insufficient memory and checking resource usage in Task Manager
d.Telling the user to buy a new computer
解析
After identifying the problem, you form a probable theory of the cause and test it. Suspecting a memory shortage and checking resource usage is a logical hypothesis test. If the theory is confirmed, you can address it; if not, you form a new theory.
免费刷完整 100 道题库 — 无需注册。
同考点相关题目
- A printer is not printing. Following a logical process, which check comes early?
- Why should a technician avoid using excessive technical jargon when speaking with a non-technical user?
- What is the purpose of 'verifying full system functionality' after a repair?
- Why is active listening important during a support interaction?
- When a fix requires restarting a user's computer, what is good customer service practice?
- A group of users on the same floor all lose internet at once. What does this pattern suggest?