Billing & Claims第 38 / 100 题

When a claim is denied, the first appropriate step for a billing specialist is usually to:

a.Immediately write off the balance
b.Bill the entire amount to the patient
c.Review the denial reason on the remittance advice to determine the cause
d.Resubmit the identical claim without changes

解析

Understanding why a claim was denied is essential before taking corrective action; the remittance advice provides reason and remark codes that explain the denial. Some denials require correcting and resubmitting the claim, while others require a formal appeal. Blindly resubmitting an unchanged claim usually results in another denial.

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