Checking IDs第 58 / 80 题
If a guest becomes upset when asked for ID, how should the server respond?
a.Apologize and serve without checking
b.Explain calmly that ID checks are required policy and law, and remain professional
c.Refuse to speak to the guest
d.Ask the guest to leave immediately
解析
The server should stay calm and explain that verifying age is required by law and establishment policy, framing it as routine rather than personal. Consistent, professional ID checks reduce conflict and protect everyone. Waiving the check to avoid friction is never appropriate.
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