Professional & Administrative第 88 / 100 题
A patient appears anxious before a procedure. Which response by the technician is an example of therapeutic communication?
a.'Don't worry, everything will be fine.'
b.'There's no reason to be nervous.'
c.Changing the subject to avoid the topic
d.'You seem worried. Would you like to tell me what's concerning you?'
解析
Therapeutic communication uses open-ended questions and reflection to encourage the patient to express feelings, such as acknowledging the worry and inviting them to share. False reassurance and dismissing concerns block communication and can make the patient feel unheard. Active listening builds trust and helps identify the patient's needs.
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