Safe Service第 75 / 80 题
What should a server do if a guest becomes aggressive after being refused service?
a.Match the guest's aggression
b.Serve them to calm things down
c.Stay calm, keep a safe distance, and get a manager or security involved
d.Handle it entirely alone
解析
If a refused guest turns aggressive, the server should stay calm, keep a safe distance, and bring in a manager or security. Escalating or serving more alcohol would worsen the risk. Prioritizing safety for staff and other guests is the goal.
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