Safe Service第 72 / 80 题
What is the best time to begin intervening with a guest who is drinking heavily?
a.After they are severely intoxicated
b.Only when they ask for help
c.Never, unless a manager insists
d.Early, when the first signs of rising intoxication appear
解析
Intervening early, when a guest first shows signs of rising intoxication, is easier and safer than waiting until they are heavily impaired. Early steps like slowing service or offering food can prevent a difficult refusal later. Prompt attention reduces risk to the guest and others.
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