Safe Service第 71 / 80 题
Why is documentation important after refusing service or handling an incident?
a.It lets the server avoid talking to managers
b.It sets the guest's future drink limit
c.It records what happened and can protect the establishment if a claim arises
d.It is only for tax purposes
解析
Documenting a refusal or incident with objective facts creates a record of responsible action that can help the establishment if a legal claim follows. It also helps managers review and improve procedures. Notes should be accurate, factual, and free of personal opinion.
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