Safe Service第 68 / 80 题
What is a recommended way to refuse further service to an intoxicated guest?
a.Announce it loudly to embarrass them
b.Argue about how much they have had
c.Ignore them and walk away
d.Politely and firmly explain you cannot serve more alcohol, and offer water, food, or help with transportation
解析
A good refusal is polite, firm, and discreet, letting the guest know you cannot serve more alcohol while offering water, food, or help getting home safely. Avoiding argument and embarrassment reduces the chance of escalation. Involving a manager can help if the guest resists.
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