Safe Service第 67 / 80 题
What does 'intervention' mean in responsible alcohol service?
a.Serving a stronger drink to slow a guest down
b.Ignoring a guest until they leave
c.Taking steps to slow or stop service and prevent harm when a guest is at risk
d.Calling the police for every guest
解析
Intervention means the server steps in to slow or stop alcohol service, offer alternatives, and help keep an at-risk guest and others safe. It can include suggesting food and water or arranging safe transportation. Effective intervention is calm, respectful, and timely.
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- What is the best time to begin intervening with a guest who is drinking heavily?
- Which approach best helps prevent conflict when intervening with a guest?