Safe Service第 79 / 80 题
What information is most useful to include when documenting an incident?
a.The server's personal opinion of the guest
b.Guesses about the guest's income
c.Objective facts such as time, observed behavior, actions taken, and staff involved
d.Only the guest's name
解析
Useful incident documentation records objective facts: the time, the specific behaviors observed, the actions the staff took, and who was involved. Sticking to facts rather than opinions makes the record credible and useful. Such records support both operations and legal protection.
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