Documentation & Safety第 79 / 80 题
When writing an incident report about a cut-off patron, the seller-server should record:
a.Personal opinions about the patron's character
b.Objective, factual observations such as slurred speech, stumbling, and the time service was refused
c.Only the amount of the unpaid tab
d.Nothing, to avoid creating evidence
解析
Incident reports should stick to objective, observable facts like specific signs of intoxication and the time of refusal. Opinions about a patron's character weaken the record and can create problems. Factual, timely documentation is what protects staff and the business.
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同考点相关题目
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