Cloud ConceptsQuestion 19 of 100
What is the main purpose of a service-level agreement (SLA) offered by a cloud provider?
a.It lists the provider's employees
b.It sets the price of physical hardware
c.It formally defines the expected performance and uptime guarantees for a service
d.It encrypts customer data automatically
Explanation
An SLA is a formal commitment that specifies metrics such as guaranteed uptime and availability for a service. If the provider fails to meet these targets, customers may receive service credits. SLAs help organizations plan for reliability and set expectations.
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