Administrative & LegalQuestion 94 of 100
A patient who speaks limited English arrives with her 10-year-old son, who offers to translate the visit. What is the best practice?
a.Let the child translate, since he knows his mother best
b.Arrange a qualified medical interpreter, in person or by phone, and document that an interpreter was used
c.Speak louder and use simple English so no interpreter is needed
d.Reschedule the visit until a bilingual family member can come
Explanation
Qualified interpreter services protect accuracy and confidentiality and are expected of health care organizations serving patients with limited English proficiency. Using a child as an interpreter risks serious mistranslation and places an inappropriate burden on the minor. Speaking louder does not create understanding, and delaying necessary care can harm the patient.
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