A resident tells the CNA, 'I want to file a complaint about how the night staff speaks to me.' The CNA should:
Explanation
42 CFR §483.10(j) and HSC §1599.2 guarantee the right to voice grievances without discrimination or reprisal and require facilities to have a grievance officer with prompt written response. The CNA must support access to the grievance process, including posting Long-Term Care Ombudsman contact information (1-800-231-4024). Discouraging the resident (a), delay (c), and informal investigation by an aide (d) all violate residents' rights and may constitute retaliation if they suppress the complaint.
Law Reference: 42 CFR §483.10(j); HSC §1599.2This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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