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1. A resident in a California skilled nursing facility refuses her scheduled bath. The CNA should:

Under 42 CFR §483.10(a) and California HSC §1599.65, residents have the right to be treated with dignity and to make choices about care, including the right to refuse treatment. The CNA must honor the refusal, document the refusal and any reason given, and notify the licensed nurse so the care plan can be revisited. Forcing care (a, d) constitutes battery and abuse; threats or coercion (c) violate dignity and the Patients' Bill of Rights. Refusal documentation protects the resident, staff, and facility.

2. A resident's adult son calls the facility asking what medications his mother is taking. The CNA should:

HIPAA Privacy Rule (45 CFR §164.502) and 42 CFR §483.10(g) protect resident health information. Family status alone does not authorize disclosure; only individuals designated by the resident or holding valid authority (POA for healthcare, conservator) may receive PHI, and disclosure must be made by appropriate licensed staff. The CNA should not confirm or deny information and must route the request to the nurse, who will verify authorization before any release. Options a, b, and d would each be unauthorized disclosures.

3. A CNA sees a coworker slap a resident across the face. Under California's Elder Abuse Reporting law, the CNA must:

Welfare & Institutions Code §15630 makes CNAs mandated reporters of elder and dependent adult abuse. Physical abuse with serious bodily injury must be reported by phone immediately and in writing within two hours; other physical abuse within 24 hours, to local ombudsman or law enforcement and to CDPH. 42 CFR §483.12 also requires immediate facility reporting. Waiting (b), informal handling (c), or conditioning the report on the resident's wishes (d) are violations that expose the CNA to criminal penalties and loss of certification.

4. Which of the following best reflects a resident's right to participate in care planning?

42 CFR §483.10(f)(8) and HSC §1599.1 establish the resident's right to participate in the development, review, and revision of the comprehensive care plan, including the right to choose a representative. The plan reflects resident goals and preferences, not staff convenience. Option a denies participation; b inappropriately gives family veto power; c conditions a right on physician approval. The team must accommodate scheduling and provide notice so the resident can meaningfully participate.

5. A nurse orders a vest restraint because a resident keeps trying to get out of bed at night. Before applying it, the CNA knows that under federal restraint rules:

42 CFR §483.12(a)(2) prohibits restraints imposed for discipline or staff convenience and requires they be used only to treat the resident's medical symptoms after less restrictive interventions (bed alarms, low beds, frequent rounding, toileting schedule) have been tried. A physician order, documented assessment, informed consent, and ongoing monitoring are required. Routine use (c) or order-alone (a) violate the regulation; family consent (d) does not substitute for medical necessity and least-restrictive analysis.

6. While giving perineal care, a CNA notices the room door is open and visitors are walking past. The CNA should first:

The right to personal privacy and dignity during care is guaranteed by 42 CFR §483.10(e) and California HSC §1599.74. Best practice is to close the door, pull the privacy curtain, and drape the resident with a bath blanket exposing only the area being cleaned. Working faster (a) does not protect dignity, moving the resident mid-care (b) is unsafe and undignified, and asking bystanders to look away (d) places the burden on others and still exposes the resident.

7. A resident has a signed POLST indicating Do Not Resuscitate (DNR) and 'comfort measures only.' The resident becomes unresponsive with no pulse. The CNA should:

Under the Patient Self-Determination Act and 42 CFR §483.10(c)(6), residents may direct refusal of life-sustaining treatment through advance directives and California POLST. A valid POLST is a portable physician order that staff must honor; CPR is not initiated when DNR is specified. The CNA notifies the nurse so death can be pronounced and the family/physician notified. Starting CPR (b) violates the directive; delay (c) and repositioning a pulseless person (d) are inappropriate.

8. A long-term-care resident wishes to vote in the November election but cannot leave the facility. Under federal residents' rights, the facility must:

42 CFR §483.10(f)(11) protects residents' rights to exercise their rights as citizens, including voting. California facilities must reasonably accommodate access to vote-by-mail materials, translators, and adaptive assistance, and may coordinate with the County Registrar of Voters. Discouraging participation (a), proxy voting by staff (b)—which is illegal—, or gatekeeping by physician note (d) all infringe a fundamental civil right.

9. A resident tells the CNA, 'I want to file a complaint about how the night staff speaks to me.' The CNA should:

42 CFR §483.10(j) and HSC §1599.2 guarantee the right to voice grievances without discrimination or reprisal and require facilities to have a grievance officer with prompt written response. The CNA must support access to the grievance process, including posting Long-Term Care Ombudsman contact information (1-800-231-4024). Discouraging the resident (a), delay (b), and informal investigation by an aide (c) all violate residents' rights and may constitute retaliation if they suppress the complaint.

10. A resident wants to keep his late wife's photograph and a small wooden rosary at the bedside. The facility should:

42 CFR §483.10(f)(2) and HSC §1599.69 grant residents the right to retain and use personal possessions, including religious items, to the extent space permits, unless doing so would infringe on others' rights, health, or safety. Personal items support identity, comfort, and dignity. Removal (a) or storage (b) without cause violates the right; medical director gatekeeping (d) is not the standard—facilities apply space and safety criteria, not arbitrary approval.

11. Visiting hours and access rights in California skilled nursing facilities require that:

42 CFR §483.10(f)(4) and HSC §1599.76 protect the right to receive visitors of the resident's choosing, including same-sex partners, friends, and clergy, at times the resident chooses, subject only to reasonable clinical or safety restrictions and the resident's own consent. Limiting to blood relatives (b), rigid hours (c), or requiring approval based on relationship type (d) violate both federal regulation and California nondiscrimination law (Unruh Act; HSC §1439.50 LGBT Long-Term Care Bill of Rights).

12. A resident asks the CNA to hold $40 in cash for her in the CNA's pocket. The correct response is:

42 CFR §483.10(f)(10) and HSC §1599.81 require facilities to safeguard resident personal funds in a separate accounting system with quarterly statements, and prohibit staff from commingling resident funds with personal property. A CNA holding cash (a) or spending it (c) creates risk of allegations of theft and violates policy; entrusting to a roommate (d) is also improper. Funds belong in the facility's resident-trust account where they remain the resident's property with full access.

13. A resident asks to read her own medical record. Under the right to access records, the facility must allow access:

Per 42 CFR §483.10(g)(2) and California HSC §1599.78, residents have the right to access their records upon oral or written request within 24 hours (excluding weekends/holidays) and to receive copies within 2 working days at a reasonable cost. Physician approval (a) is not required for the resident's own record, family presence (b) is not a condition, and access is not delayed until discharge (d). HIPAA 45 CFR §164.524 also supports patient access.

14. Which of the following is an example of psychological abuse that must be reported?

42 CFR §483.12(a)(1) prohibits verbal, mental, physical, and sexual abuse. Name-calling, humiliation, ridicule, and threats are psychological/verbal abuse and must be reported under W&I §15630. Routine reminders (a), brief task prioritization (b), and accurate documentation (c) are normal care activities. CNAs witnessing verbal abuse have the same mandatory-reporting duty as for physical abuse and may face certification action for failure to report.

15. A CNA is discussing a resident's diagnosis with another CNA in the hallway near the elevator. This is:

HIPAA (45 CFR §164.530) and 42 CFR §483.10(h) require minimum necessary disclosure and reasonable safeguards. Discussing PHI in public hallways violates confidentiality even between staff if others can overhear and the second staff member does not need the information for care. Staff status (b), volume control (c), or elevator doors (d) do not cure the violation. Discussions should occur in nursing stations, behind closed doors, or via secure shift report.

16. A transgender resident asks staff to use her chosen name and 'she/her' pronouns. Under California's LGBT Long-Term Care Bill of Rights, staff must:

HSC §1439.51 makes it unlawful for California long-term-care facilities to willfully and repeatedly fail to use a resident's preferred name or pronouns, or to deny appropriate room assignment by gender identity. Staff must respect chosen name, pronouns, and gender identity. Using legal name only (a) or deferring to family (c) or physician notes (d) over the resident's stated identity violates state law and the resident's dignity rights.

17. A resident receives a 30-day notice of involuntary transfer to another facility. Which is true of the resident's rights?

42 CFR §483.15(c) and HSC §1599.61 require written notice of involuntary transfer or discharge, usually 30 days in advance, stating the reason and informing the resident of the right to appeal to the California Department of Health Care Services state hearing. Permissible reasons are limited (welfare, no longer needs services, endangerment, nonpayment, facility closure). The resident—and a representative—may appeal; lack of appeal rights (a), immediate transfer (b), and family-only appeal (d) are incorrect.

18. When sharing a semi-private room, residents' rights to privacy include:

42 CFR §483.10(e)(3) requires accommodation of privacy needs in shared rooms: privacy curtains during personal care, private telephone access, and private space for visits, including with spouses/partners. Mandating an open curtain (a) violates dignity; sharing personal hygiene items (b) violates infection control; allowing eavesdropping (c) violates confidentiality. Facility design and operations must accommodate these rights even within shared accommodations.

19. An alert resident states she does not want a feeding tube even if she stops eating. The CNA should:

42 CFR §483.10(c)(7) and HSC §1418.8 protect a competent adult's right to formulate advance directives and refuse treatment, including artificial nutrition and hydration. The CNA's role is to relay the wish promptly to the licensed nurse so it can be documented in an advance directive (AHCD/POLST) and integrated into the care plan. Dismissing the wish (b), deferring vaguely (c), or inviting family override (d) violate self-determination and the Patient Self-Determination Act.

20. California Title 22 §72527 Patients' Bill of Rights must be:

22 CCR §72527 requires SNFs to provide each patient (or representative) a written copy of the Patients' Bill of Rights upon admission and to post it prominently. CDPH guidance requires translation into the primary languages of residents served. Silent staff reading (a), restricted office storage (c), or conditioning on family request (d) defeat the rule's purpose of ensuring residents actually know their rights and can exercise them, including filing complaints with CDPH and the Ombudsman.