Patient RightsQuestion 2 of 200

A resident's adult son calls the facility asking what medications his mother is taking. The CNA should:

a.Read the medication list to him since he is family
b.Tell him the medications but ask him not to share
c.Refer the caller to the charge nurse without confirming or denying any clinical information
d.Tell him to come in person and the CNA will show him the chart

Explanation

HIPAA Privacy Rule (45 CFR §164.502) and 42 CFR §483.10(g) protect resident health information. Family status alone does not authorize disclosure; only individuals designated by the resident or holding valid authority (POA for healthcare, conservator) may receive PHI, and disclosure must be made by appropriate licensed staff. The CNA should not confirm or deny information and must route the request to the nurse, who will verify authorization before any release. Options a, b, and d would each be unauthorized disclosures.

Law Reference: 42 CFR §483.10(g); HIPAA 45 CFR §164.502

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