A&H Policy ProvisionsQuestion 257 of 315

Under California's prompt-payment statute for health insurance, an insurer must pay or contest a 'clean' claim within how many working days of receipt?

a.Within 15 working days
b.Within 30 working days for paper claims (and 30 calendar days for electronic claims)
c.Within 90 calendar days
d.Within 6 months

Explanation

California Insurance Code §10123.13 (and §10350.5 for disability/health) requires an insurer to reimburse or contest a clean claim from a contracted health provider within 30 working days of receipt for paper claims and 30 calendar days for electronic claims. If the insurer fails to act within that window, interest at 10% per year (or 15% for certain emergency claims under §10123.147) accrues automatically on the unpaid amount. Option A — too short; not the statutory rule. Option C (90 days) — closer to the federal Medicare standard, not the CA private-insurance rule. Option D is far beyond statute. The prompt-payment rules are part of California's consumer-protection regime that prevents insurers from indefinitely deferring legitimate provider claims.

Law Reference: Cal. Ins. Code §10350.5 (prompt payment of claims)

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