A&H Policy ProvisionsQuestion 298 of 315

When a California health insurer fails to pay or contest a properly submitted CLEAN claim within the statutory deadline (generally 30 working days for paper / 30 calendar days for electronic), what is the principal financial consequence to the insurer?

a.Interest accrues automatically on the unpaid amount (generally at 10% per year, or 15% for certain emergency claims), payable to the provider/insured without need to request it, plus potential market-conduct sanctions
b.The claim is forgiven and the insurer owes nothing
c.The provider must accept a 50% reduced payment
d.The CDI automatically revokes the insurer's certificate of authority

Explanation

California Insurance Code §10123.13 (and §10350.7 for disability/health prompt-pay) imposes a duty on insurers to pay or contest a clean claim within 30 working days (paper) or 30 calendar days (electronic). Failure to do so causes interest to accrue automatically on the unpaid amount — generally 10% per year, or 15% for certain emergency-care claims under §10123.147 — payable to the claimant without the claimant having to request it. Persistent violations can also trigger market-conduct examinations, fines, and enforcement actions by the CDI. Option B is wrong; the claim remains due. Option C fabricates a 50% haircut. Option D is far disproportionate; certificates of authority are revoked only for serious, sustained violations after due process. The accrual-of-interest remedy is the principal day-to-day enforcement mechanism.

Law Reference: California Insurance Code §10350.7 (prompt-pay interest); §10123.13

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