An agent convinces a policyholder to surrender an existing whole life policy and buy a new one, primarily to earn a fresh first-year commission, even though the change disadvantages the client. This practice is known as:

a.Twisting
b.Sliding
c.Rebating
d.Commingling

Explanation

Twisting is inducing a policyholder to lapse, surrender, or replace a policy through misrepresentation or incomplete comparison. When done repeatedly within the same insurer's book of business it is called churning. Both are prohibited by California law.

Law Reference: Cal. Ins. Code §781

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