California LawQuestion 99 of 100
How is a client supposed to learn where to file a complaint about a nail salon, and what records must the salon be able to show?
a.Complaints go to the county health department, and no notice has to be posted in the salon
b.The notice is only required in salons with more than five employees
c.The salon must display the Board's required consumer notice with the Board's contact information, and must keep required records such as the dated foot spa cleaning logs available for the inspector
d.The salon must hand every client a printed complaint form at the end of each service
Explanation
Every licensed establishment must post the Board's consumer notice showing how to reach the Board, so a client who is unhappy or injured knows exactly where to file a complaint, and the salon must be able to produce required records such as the dated cleaning log for each foot spa. Complaints about licensed nail salons go to the Board, not the county health department. The posting requirement does not depend on how many people work there, and there is no rule requiring a complaint form be handed out with every service.
Law Reference: California Barbering and Cosmetology Act (B&P Code §7301 et seq.)Practice all 100 questions free — no signup required.
Related questions on this topic
- On your first day at a new salon, the owner collects your license and locks it in a binder in the back office "so nothing happens to it." What does California law require?
- During a pedicure your client asks you to shave down her thick heel callus with a credo blade, and then to wax her upper lip while the polish dries. How should you respond?
- A nail salon is sold to a new owner, who also moves the shop two blocks down the street. What do the establishment rules require?
- It is a packed Saturday afternoon and a Board inspector walks into the salon without an appointment. What is the correct response, and what will the inspector be looking at?
- An inspector finds used metal nippers sitting loose in a drawer, no cleaning records for any of the four foot spas, and a credo blade in a technician's station. What can result?
- A friend whose manicurist license lapsed asks to take walk-in clients at your station and to use your license number if anyone asks. What should you do?
Last reviewed: · editorial process
PrepPass Editorial Team · Verified against California Manicurist / Nail Technician Written Licensing Exam · How we review