EthicsQuestion 349 of 400

A friend asks a loan officer to 'just look up' a neighbor's mortgage balance and income out of curiosity. The officer should:

a.Share it since they are friends
b.Share only the income, not the balance
c.Post it in a group chat
d.Refuse, because accessing and disclosing NPI for no legitimate business purpose is prohibited

Explanation

Accessing or disclosing a consumer's NPI without a legitimate business purpose and authorization violates privacy duties, so the officer must refuse. Sharing any portion, or posting it publicly, would breach GLBA and the duty to safeguard customer information.

Law Reference: Ethical duty / privacy

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