EthicsQuestion 349 of 400
A friend asks a loan officer to 'just look up' a neighbor's mortgage balance and income out of curiosity. The officer should:
a.Share it since they are friends
b.Share only the income, not the balance
c.Post it in a group chat
d.Refuse, because accessing and disclosing NPI for no legitimate business purpose is prohibited
Explanation
Accessing or disclosing a consumer's NPI without a legitimate business purpose and authorization violates privacy duties, so the officer must refuse. Sharing any portion, or posting it publicly, would breach GLBA and the duty to safeguard customer information.
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