Intoxication SignsQuestion 49 of 100

When tracking patrons, the best approach for a busy server is to:

a.Memorize every face and rely entirely on memory
b.Trust that other servers are tracking each table
c.Wait until something goes visibly wrong before paying attention
d.Use written or POS-system notes, communicate at shift change, and conduct quick SCAN checks each time you approach a table

Explanation

Effective monitoring relies on systems, not memory alone. Many POS systems allow servers to flag drinks per guest, and a brief SCAN observation each time you visit the table catches changes early. Verbal handoffs at shift change (and noting heavy drinkers on a clipboard near the well) protect against the patron trick of waiting for a new server who has no observational baseline. Pure memory (a) fails on busy nights, blindly trusting co-workers (b) creates gaps, and reactive observation (c) means harm has already occurred before you act.

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