Laws & RegulationsQuestion 19 of 100
A client sends an unsolicited written complaint to an agent alleging unauthorized trading. The agent should:
a.Promptly forward the complaint to a designated supervisor or compliance for handling and recordkeeping
b.Destroy the letter to avoid escalation
c.Personally settle with the client using firm funds without notice
d.Ignore it unless the client repeats the complaint in writing three times
Explanation
Written customer complaints must be promptly forwarded to the firm's designated supervisor or compliance for review and recordkeeping. Agents may not conceal, destroy, or unilaterally settle complaints. Proper handling protects both the client and the firm's compliance obligations.
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