ID & MinorsQuestion 67 of 80
An out-of-state passport is presented that you cannot fully read, and you are unsure it is genuine. Best practice is to:
a.Guess and serve if the photo looks right
b.Refuse the sale if you cannot confirm the ID is valid and the person is 21
c.Serve because passports are always valid
d.Ask another customer to translate and decide
Explanation
If you cannot verify that an ID is genuine and that the person is 21, the correct choice is to refuse the sale. It is better to refuse a legitimate customer than to make an illegal sale to a minor. Following house policy and involving management is appropriate when documents are unclear.
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