Loading & PassengersQuestion 28 of 80

To keep order among passengers, a driver's best approach is to:

a.Ignore rule-breaking until it becomes dangerous
b.Set clear expectations early and enforce them calmly
c.Let passengers police themselves
d.Threaten riders loudly

Explanation

Explaining rules at the start of a trip and enforcing them calmly and consistently keeps order. Passengers respond better to a professional, even-handed driver than to threats or neglect. Handling small problems early prevents them from becoming safety hazards.

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