Operational ProceduresQuestion 97 of 100
Before performing maintenance that may cause downtime, what professional step should a technician take regarding affected users?
a.Say nothing and hope no one notices
b.Change the wallpaper first
c.Disable their accounts permanently
d.Communicate the planned maintenance window and expected impact in advance
Explanation
Notifying affected users of the maintenance window and expected impact sets expectations and reduces disruption complaints. Staying silent or disabling accounts is unprofessional and harms trust.
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