Hardware & Network TroubleshootingQuestion 92 of 100
A user reports the mouse and keyboard are unresponsive but the display works. What is a quick first step?
a.Replace the motherboard
b.Update the BIOS
c.Reinstall the OS
d.Check USB connections and try different ports
Explanation
Unresponsive input devices are often loose or on a bad port, so reconnecting or trying different USB ports is the fastest first step. Major actions like OS reinstall or board replacement are premature.
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