Network TroubleshootingQuestion 76 of 100
After establishing a theory of probable cause, what is the next step in the troubleshooting process?
a.Document the solution
b.Establish a plan of action
c.Test the theory to determine the cause
d.Verify full system functionality
Explanation
Once a theory of probable cause is formed, the next step is to test that theory to confirm or refute it. If confirmed, a plan of action follows; if not, a new theory is formed. This disciplined loop prevents wasted effort.
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