Governance & ComplianceQuestion 96 of 100
Which agreement defines the measurable service levels a provider must meet, such as uptime guarantees?
a.MOU
b.Service level agreement
c.NDA
d.BPA
Explanation
A service level agreement (SLA) specifies measurable commitments like availability and response times, with consequences for missing them. It sets clear expectations between provider and customer. Monitoring against the SLA holds the provider accountable.
Practice all 100 questions free — no signup required.
Related questions on this topic
- Which US regulation protects the privacy and security of health information?
- A calculation of expected yearly loss from a risk, found by multiplying single loss expectancy by annual rate of occurrence, is the:
- Which assessment identifies the critical processes and the impact of their disruption to guide continuity planning?
- Which legal agreement prohibits parties from disclosing confidential information they receive?
- The residual risk that remains after all controls have been applied should be:
- Which framework provides a widely used structure for managing cybersecurity risk through functions like Identify, Protect, Detect, Respond, and Recover?
Last reviewed: · editorial process
Sen Lin, PrepPass Founder · Verified against CompTIA Security+ (SY0-701) · How we review