Ethics & California LawQuestion 145 of 484
If a client's belongings (coat, purse) are lost or damaged at a salon, the salon's best practice is:
a.Offer secure storage, post any disclaimers visibly, and address the loss with reasonable customer service and insurance
b.Tell the client it's not the salon's problem
c.Charge a search fee
d.Refuse service to the client in the future
Explanation
Salons should provide reasonable safekeeping, post any disclaimers in plain view, and address legitimate losses through customer service and liability insurance. Brushing off a client harms reputation and may invite legal action.
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