California LawQuestion 99 of 100

A client calls the day after a wax reporting a blistered, painful patch where the wax was applied. What should the esthetician do?

a.Advise the client to seek medical care, document the incident and the products and temperatures used, and cooperate fully if the client files a complaint with the Board
b.Tell the client it is a normal reaction and offer a free service
c.Delete the client's service record to avoid liability
d.Diagnose it as a burn and prescribe a topical antibiotic

Explanation

A suspected thermal or chemical injury is referred for medical care, thoroughly documented, and handled honestly, since clients may file a complaint with the Board and accurate records protect everyone involved. Dismissing the injury delays treatment, altering or destroying records is misconduct, and diagnosing and prescribing are outside an esthetician's scope.

Law Reference: CA Business & Professions Code

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