EthicsQuestion 332 of 400

An originator wants to email a borrower's full loan file, including SSN and bank data, over an unsecured public connection. The best practice under GLBA safeguards is to:

a.Send it unencrypted for speed
b.Post it to a public website for convenience
c.Use secure, encrypted transmission to protect the NPI
d.Text the documents to the borrower's phone unencrypted

Explanation

GLBA's Safeguards Rule requires protecting NPI, so sensitive files should be transmitted using secure, encrypted methods. Sending unencrypted email, posting to a public website, or texting unencrypted documents all expose NPI and violate safeguarding duties.

Law Reference: Gramm-Leach-Bliley Act (Safeguards)

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