An RBS-certified server believes a manager has just told them to keep serving a clearly intoxicated, high-tipping customer. The server's best course of action is to:
Explanation
Under §25602(a), each individual who personally sells or serves alcohol to an obviously intoxicated patron commits a misdemeanor — no 'manager said so' defense exists. The server's RBS certification authorizes and obligates refusal. The proper course is to politely refuse, document the incident, alert the licensee, and if the unlawful pressure persists, report to ABC. Substituting drinks (c) is deceptive and ethically risky, and 'just following orders' (b) is not a legal defense.
Law Reference: Cal. Bus. & Prof. Code §25658, §25602; Title 4 CCR §165This topic, taught in full in the California RBS (Responsible Beverage Service) guide. California RBS — Responsible Beverage Service Study Guide (2026) — PDF + EPUB, $9.99 · 14-day refund →
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