A resident with hearing loss requests a sign-language interpreter for a care conference. Under the ADA, the facility must:

Explanation

Title III of the ADA (42 USC §12181 et seq.) requires places of public accommodation, including healthcare facilities, to provide auxiliary aids and services (qualified interpreters, captioning, written materials) to ensure effective communication with persons with disabilities at no cost to the individual. Section 504 of the Rehabilitation Act extends similar requirements to entities receiving federal funds (Medicare/Medicaid). Charging (d), refusing (a), or waiting for a lawsuit (c) are unlawful. The CNA reports the request to the nurse/social worker to arrange the service promptly.