Legal & EthicalQuestion 188 of 200
A CDPH complaint about a long-term care facility may be filed by:
a.Only family members of residents
b.Any person — resident, family, staff, ombudsman, or member of the public — and the complainant may remain anonymous; the facility may not retaliate
c.Only the resident, in writing only
d.Only licensed professionals
Explanation
Under HSC §1420, ANY person may file a complaint with CDPH about conditions or care in a licensed facility. The complainant's identity is confidential by law and may remain anonymous. CDPH must investigate complaints (with statutory timelines for entry — generally on-site within 10 working days for non-immediate-jeopardy; within 24 hours for IJ). Retaliation against an employee, resident, or family member for filing a complaint is prohibited (HSC §1432, Labor Code §1102.5). Complaints may be submitted by phone, mail, or the CDPH website.
Law Reference: HSC §1418.91; HSC §1420Practice all 200 questions free — no signup required.
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