A CDPH complaint about a long-term care facility may be filed by:
Explanation
Under HSC §1420, ANY person may file a complaint with CDPH about conditions or care in a licensed facility. The complainant's identity is confidential by law and may remain anonymous. CDPH must investigate complaints (with statutory timelines for entry — generally on-site within 10 working days for non-immediate-jeopardy; within 24 hours for IJ). Retaliation against an employee, resident, or family member for filing a complaint is prohibited (HSC §1432, Labor Code §1102.5). Complaints may be submitted by phone, mail, or the CDPH website.
Law Reference: HSC §1418.91; HSC §1420This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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