A newly admitted resident speaks only Tagalog. The CNA's best action is to:
Explanation
Title VI of the Civil Rights Act and HSC §1259 require hospitals and SNFs that receive federal funds to provide meaningful language access, typically through qualified interpreters (in person, phone, or video). Family members—especially minors—should not interpret clinical information; they may misinterpret or filter sensitive content. Speaking louder (c) does not aid comprehension; minor-interpreter use (a) violates federal guidance; skipping explanations (b) violates informed consent and dignity.
Law Reference: Title VI Civil Rights Act 1964; HSC §1259This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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