Communication & CultureQuestion 21 of 200
A newly admitted resident speaks only Tagalog. The CNA's best action is to:
a.Ask the resident's grandchild visiting at the bedside to interpret medical questions
b.Skip explanations and proceed with care
c.Use hand gestures and speak louder English
d.Request a qualified medical interpreter through the facility's language-access service, as required for limited-English-proficient patients
Explanation
Title VI of the Civil Rights Act and HSC §1259 require hospitals and SNFs that receive federal funds to provide meaningful language access, typically through qualified interpreters (in person, phone, or video). Family members—especially minors—should not interpret clinical information; they may misinterpret or filter sensitive content. Speaking louder (a) does not aid comprehension; minor-interpreter use (b) violates federal guidance; skipping explanations (d) violates informed consent and dignity.
Law Reference: Title VI Civil Rights Act 1964; HSC §1259Practice all 200 questions free — no signup required.
Related questions on this topic
- A CNA notices a resident's blood pressure rose from a baseline 118/76 to 168/96 with new headache. The best way to report this to the nurse is:
- When communicating with a resident who has moderate dementia, the CNA should:
- Which of the following CNA documentation entries is most appropriate?
- A resident who is profoundly deaf communicates in ASL. To explain a transfer procedure, the facility should:
- A Vietnamese Buddhist resident is dying. The family asks that monks be allowed in to chant at the bedside through the night. The CNA should:
- A resident says, 'I just want to die.' The most therapeutic CNA response is:
Last reviewed: · editorial process
Sen Lin, PrepPass Founder · Verified against California CNA Certification Exam · How we review