When communicating with a resident who has moderate dementia, the CNA should:
Explanation
Best practice for residents with cognitive impairment is to approach from the front to avoid startling, make eye contact, use the resident's name, give one-step simple instructions, and allow time to respond. Reality-testing quizzes (b) increase anxiety and are not recommended; rapid speech (c) reduces comprehension; complex instructions (d) overwhelm working memory and cause distress. Calm, validating, person-centered communication preserves dignity per 22 CCR §72527.
Law Reference: 22 CCR §72527(a)(8) (right to information)This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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