Communication & CultureQuestion 24 of 200

Which of the following CNA documentation entries is most appropriate?

a.'Family is difficult and unrealistic about the resident's prognosis.'
b.'Resident was rude and uncooperative with staff throughout the day.'
c.'Resident is depressed about her decline and should probably be started on an antidepressant by the physician.'
d.'Resident ate 75% of breakfast; refused shower stating she wanted to rest; voided 200 mL clear yellow urine.'

Explanation

Per 42 CFR §483.20(g), documentation must be accurate, objective, factual, timely, and within scope of practice. Option d records measurable facts (intake %, refusal with stated reason, output amount and characteristics). Subjective judgments ('rude,' 'difficult'), diagnoses ('depressed'), and medication recommendations ('should probably be started on an antidepressant') are outside CNA scope and may misrepresent the resident. Objective documentation supports continuity of care and legal protection.

Law Reference: 42 CFR §483.20(g) (accurate documentation)

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