Two family members argue loudly at the bedside about a parent's care. The CNA should first:
Explanation
De-escalation involves remaining calm, acknowledging feelings, redirecting to a private space, and engaging appropriate professionals (nurse, social worker) for facilitated discussion. The resident's emotional safety is the first priority; arguments at the bedside cause distress. Siding (c) inflames conflict; ignoring (d) abandons the resident; expelling family (a) is rarely necessary and damages the therapeutic relationship and visitation rights.
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