Communication & CultureQuestion 33 of 200

When entering the room of a visually impaired resident, the CNA should:

a.Begin care silently to avoid startling
b.Touch the resident first before speaking
c.Rearrange furniture to facilitate care
d.Knock, identify themselves by name and role, and explain each step before doing it; do not move personal items without permission

Explanation

Best practice with visually impaired residents: announce presence (knock, state name/role), describe each action before touching, narrate movements, and never relocate personal items, which are placed for navigation. Silent entry (a) and unannounced touch (b) startle and erode trust. Rearranging furniture (c) creates falls and disorientation. These practices honor autonomy and prevent injury for residents who cannot visually anticipate care.

Law Reference: ADA; effective communication for visually impaired

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