Software TroubleshootingQuestion 53 of 100
A Windows PC repeatedly shows a blue screen (stop error) shortly after installing a new device driver. What is the best first troubleshooting step?
a.Boot into Safe Mode and roll back or update the driver
b.Immediately replace the motherboard
c.Reinstall all applications
d.Disable the antivirus permanently
Explanation
Because the crashes began right after a driver install, booting into Safe Mode and rolling back or updating that driver directly targets the likely cause. Replacing hardware or reinstalling all apps is premature and disproportionate.
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