Hardware & Network TroubleshootingQuestion 71 of 100
What is the correct first step in the CompTIA troubleshooting methodology?
a.Implement the fix immediately
b.Document the outcome
c.Identify the problem
d.Reboot everything
Explanation
The methodology begins with identifying the problem by gathering information and questioning the user. Establishing a theory, testing, fixing, and documenting come later in the sequence.
Practice all 100 questions free — no signup required.
Related questions on this topic
- After identifying a problem, what is the next step in the methodology?
- What should a technician do immediately after implementing a fix?
- What is the final step of the troubleshooting methodology?
- A desktop shows no power at all — no lights, no fans. What should be checked first?
- A PC powers on and fans spin, but there is no video and no beep. What is a reasonable early check?
- A user cannot reach any website, but other devices on the same network can. What should be checked first on that PC?
Last reviewed: · editorial process
PrepPass Editorial Team · Verified against CompTIA A+ Core 1 (220-1101) · How we review