Hardware & Network TroubleshootingQuestion 96 of 100
During troubleshooting, why is it important to question the user and identify recent changes?
a.To assign blame
b.To delay the repair
c.To fill out paperwork only
d.Recent changes often reveal the cause and speed diagnosis
Explanation
Asking about recent changes (new hardware, updates, spills) frequently uncovers the root cause quickly. It is part of properly identifying the problem, not about blame or delay.
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