Hardware & Network TroubleshootingQuestion 99 of 100
When a proposed theory is not confirmed by testing, what should the technician do?
a.Close the ticket
b.Ignore the problem
c.Establish a new theory or escalate
d.Delete system files
Explanation
If testing disproves the theory, the methodology says to establish a new theory of probable cause or escalate if needed. Closing or ignoring the ticket leaves the issue unresolved.
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