Medicare & Senior InsuranceQuestion 311 of 716

A California producer recommends that a 68-year-old client surrender his existing deferred annuity and purchase a new annuity with a different carrier. Under California Insurance Code §10509.4 and the CDI replacement regulations, the producer must:

a.Make the recommendation orally and document it only after the client signs the new application, because the replacement notice is a post-sale record the replacing insurer assembles for its own file; nothing has to be shown to the consumer beforehand and the client may sign the notice whenever the new contract is finally delivered to him
b.Use any disclosure form chosen by the producer, since the CDI has never prescribed the wording of a replacement notice and imposes no duty at all to notify the carrier whose contract is being surrendered; the producer need only keep his own comparison worksheet in the client file for the length of the record-retention period the CDI sets
c.Submit a signed 'Notice Regarding Replacement of Life Insurance and Annuities' to both the existing insurer and the replacing insurer, list every existing contract being replaced, and ensure the consumer receives required comparison disclosures; failure to comply may result in fines, license suspension, and unwinding of the transaction
d.Skip the replacement disclosure whenever the old and the new contract come from the SAME insurer, because an internal exchange leaves the consumer with the same carrier and the surrender charges are waived automatically; the notice duty is triggered only when a competing company takes over the business

Explanation

Under California Insurance Code §10509.4 and the CDI's replacement regulations (10 CCR §2698.30 et seq.), a 'replacement' transaction — defined broadly to include any new policy whose purchase involves discontinuing, surrendering, lapsing, forfeiting, or otherwise reducing benefits on an existing life or annuity contract — triggers strict notice and comparison requirements. The producer must present and obtain a signed 'Notice Regarding Replacement of Life Insurance and Annuities,' list each contract being replaced, submit the notice to BOTH the existing and the replacing insurer, and provide written comparison information; that is the response describing the signed notice sent to both carriers with required comparison disclosures. The response making the recommendation orally and documenting it only after the client signs is wrong; oral, post-application recommendations violate the rules. The response letting the producer use any form he chooses and skip notice to the existing carrier invents producer discretion. The response skipping the disclosure whenever both contracts come from the same insurer is wrong; INTERNAL replacements at the same insurer are still subject to replacement rules (with limited exceptions). Senior replacement scrutiny is especially high.

Law Reference: California Insurance Code §10509.4 (replacement of life and annuity contracts)

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