Refusing ServiceQuestion 56 of 100
After refusing service to an intoxicated patron, the server should document the refusal by:
a.Posting on social media about the incident
b.Asking the patron to sign a statement
c.Recording in an incident log or RBS refusal log: date, time, patron description, signs observed, action taken, and any witnesses
d.Saying nothing — written records create liability
Explanation
Documentation protects the server and the establishment. A simple log of date/time, what was observed (SCAN signs), what was done, and any witnesses creates a contemporaneous record useful for ABC inspections and for any later civil case. Many establishments use a 'refusal log' or POS incident note. Public posts (a) violate privacy, asking the patron to sign (b) is impractical, and silence (d) leaves no defense if accused later.
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