A patron who has been refused service complains loudly and demands to speak to the manager. The server should:

Explanation

Managers should always be involved in disputed refusals. The server briefs the manager privately, with a concise factual recap of the SCAN signs observed (slurred speech, swaying, glassy eyes, etc.), and the manager either reinforces the refusal directly to the patron or takes over the conversation entirely. The refusal itself does not reverse — §25602 still applies and the patron remains cut off for the night. Refusing to escalate to a manager (a) is unprofessional and leaves the server isolated; reversing the refusal for peace (b) violates the law and rewards pressure; threatening police (d) is premature unless the patron becomes a safety threat.