Refusing ServiceQuestion 62 of 100
An intoxicated patron threatens the server with physical violence after being refused. The server's priority order should be:
a.Personal safety first — back away, notify security/manager, call 911 if the threat is imminent, and avoid escalation
b.Pour the drink quickly to defuse
c.Engage in argument to demonstrate authority
d.Stand ground and physically confront the patron
Explanation
Personal safety is paramount. Back away to maintain distance, alert security and/or a manager, position behind a barrier (bar, host stand), and call 911 if the threat is imminent. Pouring the drink (a) violates §25602 and rewards threatening behavior. Physical confrontation (b) creates injury and liability exposure. Arguing (c) escalates without resolving. RBS training is clear: no drink is worth getting hurt.
Law Reference: RBS Training CurriculumPractice all 100 questions free — no signup required.
Related questions on this topic
- Another patron offers to 'buy a drink' for someone who has just been cut off for intoxication. May the server lawfully serve the buy-back drink?
- A clearly intoxicated patron asks the server to call them 'just one Uber' and refuses to wait inside. The server should:
- A regular customer who tips well says, 'Come on, you know me — just one more.' The server should:
- Which of the following is a 'best practice' alternative to alcohol that a server can offer a cut-off patron?
- A patron who has been refused service complains loudly and demands to speak to the manager. The server should:
- Which of the following statements about refusing alcohol service is TRUE?
Last reviewed: · editorial process
Sen Lin, PrepPass Founder · Verified against California RBS Alcohol Server Exam · How we review